Privacy Policy

Last updated: 18th May 2026

This Privacy Policy explains how Strattons and Partners collects, uses, stores and protects personal information when you visit our website, contact us, register for updates, request a valuation, enquire about a property, or use our estate agency services. For the purposes of UK data protection law, Strattons and Partners is the data controller for the personal information we collect and use.

Who we are

Strattons and Partners
Camden House
Claremont Terrace
Bath
BA1 6EH

Telephone: 01225 683182
Email: sales@strattonsandpartners.com

Any enquiries about our use of your personal information should be addressed to the contact details above.

What personal information we collect

We may collect and use the following types of personal information:

• your name;
• your address;
• your telephone number;
• your email address;
• your property details;
• your property requirements and preferences;
• details of properties you enquire about, view, buy, sell or ask us to value;
• communications you send to us by email, telephone, website form or other means;
• information relating to appointments, valuations, viewings, offers and property transactions;
• website usage information, where applicable.

We will not collect personal information through our website unless you provide it voluntarily, or unless it is collected through cookies or similar technologies as explained in our Cookies Policy.

How we collect your information

We may collect information when you:

• complete a form on our website;
• register for property updates;
• request a valuation;
• enquire about a property;
• arrange a viewing;
• contact us by telephone or email;
• instruct us to sell a property;
• make or receive an offer;
• communicate with us through property portals or third-party platforms.

We may also receive information from third parties where relevant to our services, including property portals, buyers, sellers, solicitors, surveyors, mortgage advisers, landlords, tenants and other professional service providers.

Why we use your information

We may use your personal information to:

• respond to your enquiries;
• arrange valuations, viewings and appointments;
• provide estate agency services;
• send property details that match your requirements;
• manage negotiations, offers and sales progression;
• maintain records of our communications and services;
• comply with legal, regulatory and professional obligations;
• prevent fraud and protect our business;
• improve our website, services and customer experience;
• send marketing communications where you have consented or where we are otherwise permitted to do so.

Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on:

Consent
Where you have given us permission, for example to receive marketing communications, property alerts or certain non-essential cookies.

Contract
Where we need to use your information to provide services you have requested or to take steps before entering into a contract.

Legal obligation
Where we need to comply with legal or regulatory requirements.

Legitimate interests
Where we use your information for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include responding to enquiries, managing client relationships, improving our services, keeping records and protecting our website and business.

Marketing communications

We may send you property updates, market information or other relevant communications where you have asked to receive them, or where we are otherwise permitted to do so.

You can unsubscribe or change your preferences at any time by contacting us at sales@strattonsandpartners.com or by using any unsubscribe link included in our emails.

We will not sell your personal information to third parties for their own marketing purposes.

Who we share your information with

Where necessary, we may share your personal information with:

• property sellers, buyers, landlords, tenants or prospective purchasers;
• solicitors, conveyancers, surveyors, mortgage advisers and other professional advisers;
• property portals and CRM/software providers;
• website hosting, IT, email and support providers;
• marketing and analytics providers, where applicable;
• regulators, law enforcement agencies or public authorities where required by law;
• professional advisers, insurers and business support providers.

We only share personal information where there is a lawful reason to do so.

How long we keep your information

We will only keep your personal information for as long as necessary for the purposes for which it was collected.

This may include keeping records for a reasonable period after we have provided services, dealt with an enquiry, completed a transaction, or where we need to retain information for legal, regulatory, accounting, insurance or business record purposes.

Where you have consented to receive marketing or property updates, we will keep your details until you unsubscribe, withdraw consent, or we consider that your details are no longer required.

How we protect your information

We take appropriate steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include secure systems, access controls, password protection, staff awareness and working with reputable service providers. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

International transfers

Some of our service providers may process information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.

Your rights

You have rights over your personal information. These may include the right to:

• ask us for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• ask us to transfer your information to another organisation, where applicable;
• withdraw consent where we rely on consent.

To exercise your rights, please contact us using the details set out in this policy.

We may need to verify your identity before responding to a request.

Complaints about data protection

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

Cookies

For information about how we use cookies and similar technologies, please see our separate Cookies Policy.

Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date shown at the top of the page.